Return & Refund Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us. Please see below for more information on our return policy.
Return Eligibility
We support returns and exchanges within 30 days of delivery for most unopened, unused and intact beauty products. Products must be returned with original packaging, labels and accessories, without any damage, stains or traces of use. For hygiene and safety reasons, opened skincare, makeup tools, lip products and personal care items are non-returnable.
Defective & Wrong Items
If you receive defective, damaged, expired or incorrect products, please contact our customer service within 48 hours after delivery and provide clear photos or videos as evidence. We will offer free replacement, full refund or partial refund according to the actual situation, and bear the return shipping cost.
Customer-Initiated Returns
For returns initiated by customers due to personal preference, size mismatch or accidental purchase, the customer shall bear the return shipping fee. We will issue a refund after receiving and inspecting the returned intact products. Original shipping fees are non-refundable.
Refund Processing Time
All approved refunds will be processed within 3–7 business days. The actual arrival time depends on your payment platform and bank processing rules. We will send a refund confirmation email once the refund is completed.
Order Cancellation
You can cancel your order for free before it is shipped. Once the order is processed and shipped, cancellation is not supported, and you need to apply for return after receiving the package.