FAQ
Are all your beauty products authentic?
Yes. All our products are purchased from official brand channels and authorized manufacturers, with complete qualification certificates. We guarantee 100% authentic products, support official inspection, and refuse any counterfeit and shoddy products.
How long will it take to receive my order?
Standard shipping takes 7–15 business days, expedited shipping takes 3–7 business days. The specific delivery time is affected by customs clearance and local logistics. You can check the real-time logistics status through the tracking number.
Can I return opened skincare or makeup products?
For public health and hygiene reasons, all opened, used or damaged beauty products do not support return and exchange. Please confirm the product type and efficacy before purchasing. If the product is defective after opening due to quality problems, we will provide after-sales solution after verification.
Do I need to pay customs duty?
The product price does not include local import duty. According to the customs regulations of different countries, customers may need to bear a small amount of customs duty. We will try our best to optimize the packaging to reduce customs clearance risks.
How to modify or cancel my order?
You can contact customer service to modify address, product specification or cancel the order for free before the order is shipped. Once the order is shipped, no modification or cancellation is supported.
What should I do if the received product is damaged or wrong?
Please take photos or videos of the damaged/wrong product and package within 48 hours after receipt, and contact our customer service. We will verify the situation quickly and provide full refund, free replacement or other after-sales solutions.